Service · AI Agents & Intelligent Systems

AI agents that take real actions —
not just answer questions.

Agentic workflows, business process automation, decision support, and AI-powered operations. We design, build, and ship multi-agent systems engineered for production — with guardrails, observability, and human-in-the-loop where it matters.

12+
Production agents shipped
94%
Goal completion rate
<2s
p95 latency
5-6w
To first ship
Principle

Most agent projects die between demo and production. We build for what comes after the demo.

The Shift

Three years ago "AI agent" meant chatbot.Today it means production systems.

2022
Chatbots

GPT-3.5. Single-turn Q&A. No actions.

2023
Function calling

Models can request tools with structured arguments. Agent loop becomes feasible.

2024
Structured outputs + RAG

Guaranteed JSON schemas. Mature vector search. Multi-step agents ship to production at scale.

2025
Frameworks consolidate

OpenAI Agents SDK, LangGraph, computer use. Costs drop ~10x year-over-year.

2026
Agents as infrastructure

A default layer in the stack. Buyers expect production rigor, not demos.

Capabilities

What we deliver.

Four core capabilities. Most engagements use 2–3 — we scope to what your business problem actually needs, not the full menu.

01

Multi-agent orchestration

Specialized agents that coordinate via shared state. Intent classifier, planner, executor, jury — each with bounded scope and clear handoff contracts.

02

Agentic process automation

Agents that take real actions — file tickets, send emails, update records, call APIs — with approval gates and full audit trail. Not retrieval; action.

03

Decision support

Agents that synthesize signals, score options, and route to humans for review. Augmenting decisions, not replacing accountability.

04

Observability + evals

Every decision logged with confidence, latency, cost, and tool calls. Eval harnesses catch regressions before production.

How we work

A 5-stage methodology, working backward from production.

Each stage is bounded. We ship in 2-week increments so you can course-correct.

01

Business framing

Map the workflow. Measure baseline cost. Define numeric success.

02

Agent scope

Bounded responsibility per agent. Avoid the "let GPT-4 do everything" trap.

03

Tool design

Structured I/O, idempotency, retries, auth. Wire to real systems via APIs.

04

Evals + observability

Deterministic tests before the code feels stable. Log every decision.

05

Production deploy

Feature flags. Roll out to one team first. Iterate on what users actually do.

Architecture

"Multi-agent" is not always better.

Picking the right pattern saves cost, latency, and engineering pain. Here's the four-way decision.

Default choice

Single-agent

One bounded responsibility

Classifying tickets · summarizing meetings · drafting content
Simple. Fast to ship. Easy to eval.
Hits ceiling on complex workflows.
Composable

Orchestrator + workers

One coordinator routes to specialists

Intent classifier → support / billing / escalation agents
Composable. Workers are replaceable. Clear handoffs.
Routing logic needs its own evals.
Quality through disagreement

Multi-agent collaboration

Cross-checking improves quality

Planner + critic + executor · three-judge jury for quality gates
Higher quality. Catches single-model blind spots.
Higher cost and latency. Must justify overhead.
Deterministic-first

Agent as a tool

AI is one step in a deterministic flow

Workflow engine calls an agent for one decision; rest is code
Deterministic where it matters. Easier to audit.
Less flexibility. Not every problem fits.
Stack

The tools we use — and why.

Vendor-neutral by default. Picked by cost, latency, quality, and data constraints.

Models

OpenAI
GPT-4.1, o-series — structured outputs, function calling, batch API
Anthropic
Claude Sonnet 4.6, Opus 4.7 — long context, computer use, prompt caching
Open models
Llama, Mistral, Qwen — for data residency or cost-sensitive workloads

Orchestration

LangGraph
Stateful multi-agent flows with explicit transitions and checkpoints
OpenAI Agents SDK
Sessions + tool handoffs + tracing — ideal for OpenAI-first stacks
Custom orchestrator
When off-the-shelf constrains the architecture you need

Retrieval & State

pgvector / Pinecone / Weaviate
Vector search by scale, cost, and hybrid-search needs
Postgres + Redis
Persistent agent state, conversation history, idempotency keys

Quality & Production

OpenAI Evals / Braintrust
Deterministic eval suites running in CI on every change
LangSmith / Helicone / Sentry
Per-decision observability with cost + latency + drift
Outcomes

Ranges we typically see.

We share the math upfront. No guarantees, but here's what production agent deployments deliver.

60–80%
Tier-1 deflection
Support agents grounded in your KB
<2s
p95 latency
Single-step decisions with current model APIs
$0.01–0.10
Per agent run
Cost has dropped ~10x year over year
40–70%
Manual time reduction
On the processes we automate end-to-end
94%
Goal completion
Production agents reaching their goal state
91%
Intent accuracy
Classifier accuracy across deployed flows
Verticals

What we'd build for your industry.

Agent patterns shift with regulatory and operational constraints. Here's the version we ship per vertical.

Healthcare

HIPAA-aligned

BAA-friendly RAG over clinical documentation. Audit logging on every PHI access. Agents that summarize visits, route patient queries, surface care-plan adherence — humans in the loop for clinical decisions.

Fintech

Audit-grade

Deterministic decision logging for regulatory traceability. Agents that draft adverse-action notices, triage fraud alerts, summarize KYC documents — model outputs that can be replayed for audit.

B2B SaaS

Multi-tenant

Multi-tenant agent infrastructure with per-tenant evals and cost attribution. Customer-facing agents (support, onboarding) and internal agents (sales prep, account research) on one platform.

Operations & Logistics

Integrated

Agents integrated into TMS/WMS systems. Anomaly detection, exception handling, dispatch automation. Decision support synthesizing GPS, ERP, and carrier signals into one recommended action.

Security & Compliance

Designed for security review from day one.

Data isolation

Row-level tenant isolation. Per-tenant API keys. No cross-tenant fine-tuning. Your data stays yours.

Audit-grade logs

Every decision: input, output, model version, tool calls, latency, cost. Exportable. Immutable. Replayable.

Evals as compliance

Eval suites double as regression tests and compliance evidence for security reviewers and auditors.

Vendor flexibility

Architecture stays portable. Swap models as the market shifts. No lock-in to a single provider.

Why Aithentics

We sell what we ship.

We run our own

PostAgent is a multi-agent SaaS we built and operate. The patterns we sell are ones we use ourselves.

Shipping rigor

Eval harnesses, observability, feature flags from day one. We treat agents like production systems because they are.

Transparent methodology

We share eval scores, cost breakdowns, and failure modes. No black-box demos that collapse in production.

Vendor-neutral

We pick what fits your constraints. No provider kickbacks. No retrofit lock-in.

FAQ

Honest answers.

Strategy

Engineering

Security & Cost

Ready to ship an AI agent to production?

Tell us what you want the agent to do. We'll come back with a scoped plan, eval roadmap, and a working prototype within 2-3 weeks.

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50+
Projects Delivered
100%
Client Satisfaction

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